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Evaluating Customer Relationship Management (CRM) Software - Increase Productivity Database

By Cynthia Marsh-Croll
As I work with clients this tool is becoming increasingly important. To try to track your correspondence, email, documents, phone calls and appointments with your customers and prospects is nearly impossible to do on paper.
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7 Essential Business and Leadership Terms

By Rabison Shumba
I am compiling a booklet on business and professional lingua. I give the words a closer and clearer meaning. They will no longer be buzz words that other people use but you get to think and speak more intelligently.
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Computer Courses - Retraining to Become a Database Administrator

By Lisa Green
Without the free flow of data, modern organizations cannot function. They rely on data, data retrieval, storage and security to carry out their daily business functions.
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Steps and Tips on Implementing ITIL Problem Management

By Jeffrey HS Lee
ITIL defines an "Incident" as any unplanned interruption to an IT service or reduction in the quality of an IT service and ITIL defines a "Problem" as the cause of one or more of those incidents. The primary objectives of taking on Problem Management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. This articles describes the steps and provide tips on implementing ITIL Problem Management.
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